Return & Exchange Policy

Exchange or Store credit Only 

NO REFUNDS TO THE ORIGINAL PAYMENT METHOD.

  • In store returns/exchanges within 14 days of purchase date 
  • Returns will be issued refunds in the form of a Charvera digital Gift Card. 
  • We must receive your return within 14 days of your order date to be eligible for a store credit refund.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip/receipt with the return. 
  • Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our store. For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was RECEIVED by the customer. Returns older than 14 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Items on sale are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?

600 Main Ave Suite #101

Durango, Co 81301


HOW WILL I RECEIVE MY STORE CREDIT? 
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our store.


Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!



Can I make a return past the 14 day period for store credit?

Unfortunately we cannot accept clothing past the 14 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.


NON-RETURNABLE ITEMS: The following items are non-returnable. 
  • All accessories
  • All hats
  • All jewelry
  • All intimates  
  • All sale items
  • All Handbags & Wallets 

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

Defective Items:
All defective merchandise must be reported within 4 days of receiving. Merchandise that has been washed cannot be accepted for store credit.